Return, Exchange & Refund Policy

Return, Exchange & Refund Policy

Last Updated: September 30, 2026

At Whiteriche, every piece is carefully inspected before it is packed and shipped. We want you to receive your jewellery exactly as intended.

If there is an issue with your order, we're here to help.

1. Exchange Eligibility

We accept exchange requests in the following cases:

  • Wrong product received

  • Product received damaged during transit

  • Verified manufacturing defect

  • Eligible ring size exchange

Exchange requests must be raised within 7 days of delivery.

The product must be unused, unworn, and returned in its original condition with:

  • Original packaging

  • Product tags

  • Invoice

  • Accessories

  • Complimentary items, if applicable

2. Returns

We do not offer returns for change of mind or personal preference.

Returns are accepted only in cases where:

  • The wrong product was delivered

  • The product was damaged during transit

  • The product has a verified manufacturing defect

Once the returned product reaches us, it will be inspected by our quality team before the return or refund is approved.

3. Unboxing Video

For claims relating to damaged products, missing items, or incorrect products, an uninterrupted unboxing video is required.

The video should begin with the sealed package and continue until the product and its contents are fully visible.

Claims submitted without an unboxing video may not be eligible for approval.

4. Ring Size Exchange

Eligible rings can be exchanged once for a different size, subject to availability.

The ring must be:

  • Unworn

  • Undamaged

  • In its original condition

  • Returned with its original packaging and tags

Any price difference, if applicable, will be communicated before the exchange is processed.

5. Non-Returnable & Non-Exchangeable Products

For hygiene and product-specific reasons, the following items cannot be returned or exchanged unless they are received damaged, defective, or incorrect:

  • Earrings

  • Nose pins

  • Personalised or customised jewellery

  • Gift cards

  • Final sale or clearance products

6. How to Request a Return or Exchange

To request a return or exchange, contact us within 7 days of delivery.

Please email us with:

  • Order number

  • Reason for the request

  • Clear photographs of the product

  • Unboxing video, where applicable

Email: whitericheteam@gmail.com
Phone / WhatsApp: +91 90990 96085

Our team will review your request and provide the next steps.

7. Reverse Pickup

For approved cases involving a damaged, defective, or incorrect product, Whiteriche may arrange a reverse pickup where the service is available.

If reverse pickup is not available in your location, you may be asked to ship the product to us.

For eligible cases, reasonable return shipping costs may be reimbursed after verification.

8. Refunds

If a refund is approved after inspection:

Prepaid orders: Refunds will be issued to the original payment method.

COD orders: Refunds will be processed through a suitable bank transfer or other available electronic payment method after the required details are provided.

Approved refunds are generally processed within 5–7 business days after the returned product has been received and successfully inspected.

The time taken for the refund to appear in your account may vary depending on your bank or payment provider.

9. Order Cancellation

Orders can be cancelled before dispatch.

Once an order has been dispatched, it cannot be cancelled through our cancellation process.

If your order has already been shipped, you may need to receive the package and follow the applicable return or exchange process.

10. Product Condition

Products returned for an approved return or exchange must be unused and in their original condition.

We may decline a return or exchange if the product shows signs of:

  • Wear

  • Damage caused after delivery

  • Alteration or resizing by a third party

  • Scratches or other customer-caused damage

  • Missing packaging, tags, or accessories

11. Natural Variations

Jewellery may show minor variations in colour, finish, texture, or stone appearance due to lighting, photography, screen settings, or the natural characteristics of the materials.

Such minor variations do not automatically qualify as defects.

12. Quality Inspection

All approved returns and exchanges are subject to quality inspection.

Our team will determine whether the product meets the applicable return or exchange conditions.

If a product does not meet the eligibility requirements, it may be returned to the customer.

13. Contact Us

For any questions regarding returns, exchanges, or refunds, please contact us:

Whiteriche

Email: whitericheteam@gmail.com
Phone / WhatsApp: +91 90990 96085

Customer Support Hours:
Monday – Saturday
10:00 AM – 7:00 PM IST
Sunday: Closed

Made to Be Yours.